Hanna, the first of the 2020 Atlantic hurricane season, packed sustained winds as high as 90 mph and dumped more than 15 inches of rain in parts of South Texas resulting in flash flooding.
- Account for whereabouts of all residents.
- Secure the entrance and common areas.
- Notify residents about access to their residence.
- Inspect damaged areas and develop priority lists for repairs.
- Create a site map showing damage with photos and send to your insurance agent.
- Contact FEMA/local government official to determine what you must do before removing debris from site.
- Advise residents when to expect restoration of utility.
Financial Loss and Insurance Claims Support
Follow these insurance claim tips:
- Review insurance policies for coverage and deductible information.
- Report association property as subject to claim.
- File your claim information as soon as possible.
- Find out if an adjuster has been assigned and get their contact information.
- Photograph and video all property damage.
It can seem impossible to pay for a temporary home and the mortgage loan payments on a destroyed residence, but do not be too quick to give up on your home. Contact your lender. You may be able to obtain relief—such as a temporary moratorium on payments (with the interest being added to the principal balance). Find out what your options are, since foreclosure will damage your credit rating.
You need a contractor, and it is likely that many will contact you. After major disasters, contractors seem to be everywhere, soliciting repair contracts. However, you need to do your own research. Caution is essential.
- Confirm the contractor’s license with the appropriate state or local government agency.
- Confirm that the contractor holds current insurance for liability, completed works and worker compensation.
- Some contractors may try to win your business by promising you will not have to pay them the amount of your insurance deductible. That suggestion would be considered insurance fraud and should be rejected.
- Will the contractor agree in advance to accept what your insurer will pay for repairs, plus your deductible amount? Rather than arguing with the insurer over the amount of the repair cost, a better approach may be to focus on the extent of repairs and hire a good contractor who will work within the insurer’s cost guidelines.
- Seek bids from several contractors, preferably from those who have been in business for more than a few years.
- Get the entire contract in writing. Do not accept any unwritten guarantees or promises.
Rebuilding and Recovery Resources
We strongly encourage communities to use their municipalities’ sites for local updates. Additionally, you can reference these sites to receive up-to-date information.
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