Will You Help Change the Community Association Industry?

Do you know the average delinquency rate for a community association? Or what HOA delinquency resolution costs on average? How long is too long when it comes to fully recovering unpaid assessments? 

Questions like these have plagued Boards and managers for decades. Board members need this knowledge to shape successful budgeting; managers because when their Boards ask these questions, the best they can offer is anecdotal evidence. There is no single place to find this kind of information about community association collections, which means that decisions made about handling recovery have only ever been partly informed.  

Throughout 2026, insurance costs have continued to rise to unfeasible highs, and legislation has changed the way communities manage funding and budgeting. These changes and more have made it clear that delinquency resolution must be a priority for communities to be successful in 2027.  

For too long, the industry has struggled quietly because community association collections data simply hasn’t been collected and analyzed.

We believe it’s time to change that.

Axela, the leading provider of community association collections technology, is conducting a CAM Collections Survey that will aggregate real-world data and generate a first-of-its-kind CAM Collections Benchmarking Report. The survey aims to collect first-hand experience from CAM managers and executives, attorneys, vendors, Board members, or anyone with HOA delinquency management experience. These insights will be used to drive change throughout the CAM industry, and give managers statistical metrics supported by real data to share with their Boards when these questions come up. 

How You Can Help 

This survey is open for everyone with experience in community association delinquencies and collections. Share your knowledge and pass the survey on to others in the industry! The more responses we get, the more comprehensive the results will be.   

Your insight can and will influence the way communities handle financial decisions in 2027 and beyond. 

Take the CAM Collections Survey to get your copy of the CAM Collections Benchmarking Report when it comes out January 2027.