COVID-19 Pandemic: 5 Steps HOAs Should Take Now

By Laura Otto
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As the worlds continues to battle the COVID-19 pandemic, it’s essential that community association boards and community managers know how the coronavirus spreads and take the necessary precautions to serve their communities. As this crisis is constantly changing, HOA boards should take the proper steps to continue normal business operations.

  • Practice continued maintenance and sanitation of common areas, including clubhouses, fitness centers, playgrounds, and pools, even though they may not be in use right now.
  • Familiarize yourself with local and state emergency temporary orders banning short-term rentals.
  • Familiarize yourself with state recommended stay-at-home orders and social distancing protocols.
  • Limit access to site staff and other association personnel that includes limiting repair work to “essential only,” to minimize contractor traffic, as well as entry by other service providers.
  • Keep the identity of residents who test positive confidential unless the resident agrees to disclose the information.

To assist communicating best practices to help prevent the spread of the virus, CAI has developed a sample letter​ to inform residents of the steps your community may take to address the COVID-19 pandemic. The letter addresses association operations and what the association may do if residents contract COVID-19. 

CAI has developed guidance, sample forms and documents, and FAQs on the COVID-19 outbreak. Bookmark the page and return regularly for updates and additional resources.

Disclaimer: This information is subject to change. It is published with the understanding that Community Associations Institute is not engaged in rendering legal, accounting, medical, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.​ explores questions and comments from community association members living in condominiums, homeowners associations, and housing cooperatives. We then assemble trusted experts to provide practical solutions to your most commonly asked, timely questions. We never use real names, but we always tackle real issues. Have a question or comment about your community association? Submit here for consideration:

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Laura Otto

Laura Otto is the Senior Editor of Digital Content at CAI. A seasoned journalist, Laura previously worked for a creative, advocacy agency in Washington, D.C., where she wrote and edited content for a variety of public health clients. Prior to that, Laura served as a senior writer and editor for the George Washington University School of Medicine and Health Sciences. Laura is a graduate of Temple University in Philadelphia.