Homeowners Happy with HOA Living

By Laura Otto
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Cleanliness, safety, and maintenance-free living are just some of the reasons why Americans love their homeowners association and make it their preferred place to call home, according to the 2020 Homeowner Satisfaction Survey conducted by the Foundation for Community Association Research.

Effective board leadership is essential for an association to function properly. According to the report, 89% of respondents say they are on friendly terms with their board. The same percentage agree that their elected governing board “absolutely” or “for the most part” serves in the best interest of their community.

Community managers have two primary responsibilities: Carry out policies set by the board and manage the association’s daily operations. A community manager is always available to answer questions, and 85% of respondents who had direct contact with their manager say it was a positive experience. Additionally, 74% say their community managers provide value and support to residents and their associations.

Residents pay assessments to take care of amenities and pay for services such as snow removal, garbage pickup, landscaping, and parking lot maintenance. The Foundation found that 62% of residents say their association assessments are “just the right amount” or “too little.”

Seventy percent of residents say their association should insist that every homeowner pay assessments, involving attorneys only if delinquent accounts are not brought up to date after sufficient notification.

The governance of community associations is subject to differing state laws and regulations. However, 74% of residents prefer either no change or less government control within their association. In addition, 94% of residents say their association’s rules protect and enhance property values (71%) or have a neutral effect (23%); only 4% say the rules harm property values.

To view the full report, visit foundation.caionline.org.

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Laura Otto

Laura Otto is editor of CAI’s award-winning Community Manager. A seasoned journalist, Laura previously worked for a creative, advocacy agency in Washington, D.C., where she wrote and edited content for a variety of public health clients. Prior to that, Laura served as a senior writer and editor for the George Washington University School of Medicine and Health Sciences. Laura is a graduate of Temple University in Philadelphia.