How Technology Is Advancing Community Management

Over the past two years, community association management companies and their staff members, individual managers, and association clients have adopted new forms of technology to help them fulfill their responsibilities. Conducting business remotely has become increasingly common for managers, boards, and homeowners due to the many changes brought by the COVID-19 pandemic.

Technology is taking the association management industry to the next level. In many cases, the switch to remote processes has streamlined how associations operate. Board elections held through electronic voting, online violation and inspection modules, and full-scale architectural review platforms are heavily critical processes that can now be done from a smartphone, tablet, or computer. Residents no longer need to schedule time to complete certain tasks face to face or fill out, print, and deliver forms in person.

Electronic voting has enabled association members to vote on issues or in elections on their own time and from the comfort of their home while remaining anonymous and accessing data in real time. The implementation of online voting swept community associations during the pandemic and continues to do so.

Online violation and inspection modules make the lives of inspectors and community managers vastly easier by creating a collaborative environment for the two to communicate and fulfill their tasks. In addition, adapting the architectural review process to an online format can provide a place for homeowners to share their projects and receive approval or denial instantly. We’ve seen massive success across the industry from associations that have adopted an online architectural review system.

Associations that embrace technology to help streamline their community’s operations will have homeowners who are more satisfied, board members who feel less pressure in their role, and community managers who continue to find new ways to save time. Improving processes and continuously achieving better results is crucial to remain successful and relevant in today’s social and professional climate.

Implementation of more technologically focused business processes will allow community association management to remain a forward-thinking industry for the foreseeable future. As younger generations enter the profession in the years to come, association managers will continue to see increased success and satisfaction as community management progresses toward a brighter and better tomorrow.